Desktop Support
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Desktop support engineering is a sector of engineering that involves resolving a variety of information technology (IT) issues. As IT professionals, desktop support engineers fix issues with a company's desktop computers. They also work with laptops and mitigate security and server issues that affect business networks.
What does a desktop support engineer do?
The day-to-day of a desktop support engineer involves providing support to a company's staff members to ensure the functionality of computers, software and network connections. Here are some duties of a desktop support engineer:
Troubleshoot technology issues.
Install and maintain equipment and software.
Ask questions to pinpoint the problem.
Perform remote troubleshooting.
Help new employees set up their workstations.
Maintain and upgrade equipment as needed.
Train new employees to use a company's software and apps.
Work with existing vendors to evaluate new technology.
Respond to ad hoc and urgent requests.
Advise executives on the best technological solutions for an organization.
Monitor the performance of a company's desktop infrastructure and provide suggestions to improve efficiency.
Test, install and set up application programs on user workstations.
Test network connections.
Train end users when new software or IT regulations arrive at a company.
R 350 Per Hour
