Refrens Privacy Policy

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We are serious about your privacy.

The Categories of personal data that we process depends on how you use our services. We use your personal data to provide our online services in alignment with your preferences, to process your requests, to contact you regarding our products and services which may be of interest to you, or to carry out our relevant administrative services. All personal data is processed in accordance with applicable data protection laws.

We only disclose your personal data to third parties that assist us with providing you with our services and to our affiliated companies for the purpose of customer relationship management, analytics and marketing.

We also use cookies to personalize your experience and track sales.

Our guiding principle towards user privacy is to not share personally identifiable data about any human or business unless we have an explicit consent or it is readily available on the web. If any data is captured in our system, that is sensitive to a business, like invoices, we do not disclose it anywhere.

As our valued customer, we also offer you various choices to control how your personal data is used. Please read below the full version of our Privacy Policy to understand more on how we process your personal data and the browser cookies.

Everything you need to know

We here at Refrens are committed to safeguarding your privacy rights and ensuring that your personal data is protected.

This Privacy Policy explains the types of personal data we collect and how we process and protect that data in connection with the services we offer. This includes information collected online through our websites, including www.Refrens.com, and those domains directly associated with any of them, and all related services, applications, components, programs, software, listings, directories, tools, message boards, databases, usernames, passwords, and informration offered by Refrens and made available and utilized through each of the foregoing ("Site").

This Privacy Policy applies to the use of the Site and governs data collection and usage, whether the Site accessed via computer, mobile device or otherwise. For the purposes of this Privacy Policy, unless otherwise noted, all references to Refrens include the Site and Refrens.

The Site includes a cloud platform that tracks sales from referrals made by merchants' affiliates. By registering to use our Site and by continuing to use our Site, you are consenting to the terms of this Privacy Policy and acknowledge that information you provide to us through the Site will be subject to our information practices disclosed herein. If you do not agree to be bound by this Privacy Policy, you should not use our Site.

1. Who is responsible for what happens with your data?

   We are responsible for processing your personal data on our Site. This Privacy Policy will service to assist you in making an informed decision about how you will use our Site. References to "you" in this Privacy Policy means you, your duly authorized representatives and any entity you may represent in connection with your use of the Site.

2. What is Personal Data and what do we collect?

   Personal Data means information that can directly or indirectly identify you ("Personal Data").

   Refrens may collect personally identifiable information that you provide to us in the course of registration or otherwise, such as your name, e-mail addresses, telephone and fax numbers, home or work addresses, birth date or gender, unique identifiers such as username, account number or password, payment and account information, preference information such as order history or marketing preferences and similar information. We may gather additional personal or non-personal information in the future.

   Sometimes, we may combine personally identifiable information you provide with information about you from third-party sources. For example, we may confirm your address with the postal service or verify your personal information with a credit-reporting agency. We will treat the combined information in accordance with the terms of this Privacy Policy.

   We may also collect information other than personally identifiable information that does not reveal your identity or directly relate to a person. We may collect the following information from you:

   Information about you or your business such as company name, company size, or business type.

   Demographic information, such as age, gender, interests and ZIP code; and Information about your computer or mobile device.

   Information about your computer or mobile device hardware and software may be automatically collected by Refrens. This information can include but not limited to: your IP address, browser type, domain names, access times, referring website addresses, device identifiers, operating system, or information gained from cookies, pixels or other tracking technologies. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Refrens website.

3. What do we do with your Personal Data?

   Refrens collects and uses your personal information to operate its Site and deliver the services you have requested. In particular, we may use such information as follows:

   1. to provide you with the services, including without limitation, in connection with the tracking of your merchant affiliate transactions;

   2. to verify your identity and/or location in order to allow access to your accounts, conduct online transactions, and secure your personally identifiable information;

   3. to send you important information, such as changes to terms, conditions, and policies and/or other administrative information;

   4. to respond to your inquiries and fulfill your requests;

   5. to track referrals from partner and affiliate websites;

   6. to personalize your experience on the Site by presenting content or offers tailored to you;

   7. to send you marketing communications you have signed up for or that we believe may be of interest to you;

   8. to allow you to use various Site features;

   9. to assist in verifying your identity and account status when we deal with you through our social media pages; we may combine this information with information we already have;for business purposes related to the services we may provide from time to time, including data analysis, audits, developing and improving products and services, enhancing the Site, identifying usage trends and determining the effectiveness of promotional campaigns; and for risk control, fraud detection and prevention, and compliance with laws and regulations.

   Refrens may also use your personally identifiable information to inform you of other products or services available from Refrens and its affiliates and partners. Refrens may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

   In certain instances, we only process your Personal Data if you have given us permission to do so, for example in most cases where we process your Personal Data for marketing purposes, use cookies or location data or where we process your sensitive personal information. In other instances, we may rely on other legal grounds for processing your personal data, such as performance of the contract with you or legitimate interests, like fraud prevention.

   Where we process your Personal Data on the basis of your consent, we will ask for your consent explicitly and only for a particular purpose. We will also ask you to provide additional consent if we need to use your Personal Data for purposes not covered by this Privacy Policy.

4. Who do we share your Personal Data with?

   Refrens may share data with its business partners, vendors and service providers for various tasks related to the provision of our services, including to help perform statistical analysis, send you email or postal mail, or provide customer support. All such third parties are prohibited from using your personal information except to provide services to Refrens, and they are directed to maintain the confidentiality of your information.

   If Refrens is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified by email and/or by a prominent notice on the Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personally identifiable information.

   Refrens will otherwise disclose your personally identifiable information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:

   1. conform to the statutory, administrative or other legal requirements or comply with legal process served on Refrens or the Site;

   2. protect and defend the rights or property of Refrens; and,

   3. act under exigent circumstances to protect the personal safety of users of Refrens, or the public, investigate fraud or respond to a government request.

5. Our use of Cookies

   We may use cookies and similar technologies ("Cookies") to help better personalize your online experience and track sales. A cookie is a text file that is placed on your computer or mobile device by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

   One of the primary purposes of Cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize pages on the Site, or register with the Site or Refrens services, a cookie helps Refrens to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to our Site, the information you previously provided can be retrieved, so you can easily use the Refrens features that you customized.

   You have the ability to accept or decline our use of cookies. If you consent to our use of cookies, but want to adjust that preference, you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Refrens services or websites you visit.

6. How long do we process your Personal Data?

   Refrens will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, terms of service, terms of use and other policies.

7. What are your rights?

   If you are resident in the European Economic Area, under European law you have the following rights in respect of your personal information that we hold:

   1. Right of access. You have the right to obtain:

      1. confirmation of whether, and where, we are processing your personal information;

      2. information about the categories of personal information we are processing, the purposes for which we process your personal information and information as to how we determine applicable retention periods;

      3. information about the categories of recipients with whom we may share your personal information; and

      4. a copy of the personal information we hold about you.

   2. Right of portability. You have the right, in certain circumstances, to receive a copy of the personal information you have provided to us in a structured, commonly used, machine-readable format that supports re-use, or to request the transfer of your personal data to another person.

   3. Right to rectification. You have the right to obtain rectification of any inaccurate or incomplete personal information we hold about you without undue delay.

   4. Right to erasure. You have the right, in some circumstances, to require us to erase your personal information without undue delay if the continued processing of that personal information is not justified.

   5. Right to restriction. You have the right, in some circumstances, to require us to limit the purposes for which we process your personal information if the continued processing of the personal information in this way is not justified, such as where the accuracy of the personal information is contested by you.

   6. Right to object. You have a right to object to any processing based on our legitimate interests where there are grounds relating to your particular situation. There may be compelling reasons for continuing to process your personal information, and we will assess and inform you if that is the case. You can object to marketing activities for any reason.

   If you are resident in France, you also have the right to set guidelines for the retention and communication of your personal information after your death.

   If you wish to exercise one of these rights, please contact us at support@refrens.com.

   You also have the right to lodge a complaint to your local data protection authority. Further information about how to contact your local data protection authority is available at "http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm."

8. Can you withdraw your consent to the processing of personal data?

   Where your consent is the legal basis for the processing of your Personal Data, you can withdraw your consent for:

   Marketing communications: by using the unsubscribe link in any of our marketing communications.

   Use of Cookies: via your web browser.

   Other purposes: by sending us an email to support@refrens.com

   Please note that withdrawing your consent will not affect the lawfulness of the processing before the withdrawal.

9. Security of Your Personal Information

   Refrens maintains appropriate technical and organizational measures to protect your personally identifiable information submitted to us against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to your Personal Data. This takes place both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at support@refrens.com.

   In particular, the Site is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to the Site as safe as reasonably possible. Refrens uses regular malware scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

   You are responsible for keeping your password for certain of the Site confidential and secret. Anyone given your password will have the ability to edit your user settings at any time. As such and for other important security reasons, we urge you to keep your password secure and safe at all times if you are assigned or create one. By using our Site, you acknowledge that you and you alone are responsible for the security of your username and password if you are assigned or create one.

10. Children Under Thirteen

    The Site is intended for adults and as such we do not expect children under the age of thirteen (13) to be accessing this website or our services. Refrens does not knowingly collect personally identifiable information from children under the age of 13. The Site is not directed to individuals under the age of thirteen (13), and we request that such individuals do not provide personally identifiable information through the Site. If you become aware that your child has provided us with personal information, without your consent, then please contact us using the details below so that we can take steps to remove such information.

11. Third Party Websites

    In connection with our tracking and other services, you will be able to connect your Refrens account to third party accounts. By connecting your Refrens account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). if you do not want information about you, including personally identifying information, to be shared in this manner, do not use the this feature.

    You may disconnect your account from a third party account at any time. Users may learn how to disconnect their accounts from third-party websites by accessing their account settings.

    In addition, our Privacy Policy addresses only our practices with respect to information we collect about you in the course of using our Site and does not apply to information about you that might be collected by a third party website or an offering linked to or otherwise accessible from our Site or offline by Refrens (unless specifically stated). Any information collected, obtained and/or used by any such third parties is subject to the privacy policies of those third parties. This Privacy Policy explains Refrens's information practices at the Site, such as the types of information we collect regarding visitors to the Site and how we may use that information. Please review this Privacy Policy carefully. In addition, please review the Site's Terms of Service which govern your use of the Site.

    Refrens encourages you to review the privacy statements of websites you choose to link to from Refrens so that you can understand how those websites collect, use and share your information. Refrens is not responsible for the privacy statements or other content on websites outside of the Site.

12. Changes to this Privacy Policy

    Refrens will occasionally update this Privacy Policy to reflect company and customer feedback. Refrens encourages you to periodically review this Privacy Policy to be informed of how Refrens is protecting your information. If we make changes, we will revise the "Last Revised" date at the bottom of this document. Any changes will become effective when we post the revised Privacy Policy. If we make any material changes we will notify you by means of a notice on the Site prior to the change becoming effective.

    This Privacy Policy is subject to our Terms of Service with respect to governing law, venue, dispute resolution, limitation of damages and intellectual property ownership.

13. Google & Gmail Integration

    When you use the Gmail Integration or integrate any of your Google Workspace accounts with Refrens, you will be prompted to grant access to your Gmail or Google Account information.

    By enabling the Gmail integration you authorize Refrens to access various aspects of your account, which encompass contacts and the capability to create and send emails through your connected Gmail account. It’s important to be aware that your emails may contain sensitive information, including contact names, private communications, and potentially financial or medical data. Consequently, you understand that the correspondence will be visible to other users within your Refrens business.

    Additional Limits on the use of your Google Data

    Furthermore, it’s essential to note that Refrens’ use and sharing of information obtained from Google APIs will conform to the Google API Services User Data Policy, which includes compliance with Limited Use requirements.

Contact Information

Refrens welcomes your questions or comments regarding this Privacy Policy. You may contact us at:

Refrens Internet Pvt. Ltd.,
#301/302, 3rd Floor,
InstaOffice, Saket Callipolis
Sarjapur Rd, Doddakannelli
Bengaluru, Karnataka, India - 560035
Email Address: support@refrens.com